Terms & Conditions

Welcome to Ashby Family Pools! By using our website or booking services with us, you’re agreeing to these terms. Don’t worry - we keep it straightforward.

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1. Our Services

We handle pool and spa care, chemical balancing, equipment maintenance, and green-to-clean recoveries. We aim to keep your backyard swim-ready and sparkling. Specific services, pricing, and schedules are set per customer.

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2. Access & Scheduling

We need access to your pool area for service. If we can’t get in because of locked gates, pets, or anything else, we may have to reschedule - and extra visits could cost extra.

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3. Payment

Invoices are due according to your service agreement. Late payments could pause service until your account is current. We like getting paid on time as much as you like a clean pool.

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4. Cancellations & Changes

Need to reschedule or cancel? Please try to give us at least 24 hours’ notice. Repeated late cancellations may come with a small fee - life happens, we get it, but heads-up helps us keep things running smoothly.

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5. Liability

We’re careful, but we’re not responsible for pre-existing damage, natural disasters, or accidents caused by customer negligence. 

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6. Guarantees & Expectations

We stand by our work and promise professional, detail-focused service. Pool results depend on the current condition, weather, and your maintenance between visits. Equipment warranties follow the manufacturer’s terms.

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7. Content & Intellectual Property

Everything on our site - text, photos, logos - belongs to us. Ask us first if you want to use it.

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8. Privacy

We collect only the info we need to provide service and communicate with you. Check out our Privacy Policy for details.

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9. Governing Law

These terms follow the laws of the state where we operate.

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10. Updates to Terms

We might tweak these terms now and then. Using our website or services after changes means you’re cool with the new rules.